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Privacy Policy
Factory AvenueTM considers your information private and as such, we will not distribute, sell or lease your information for any reason to any third party without your prior consent. On occasion we may use your information to contact you personally with Factory AvenueTM information or promotional events. We may also offer special promotions to those who have received gifts from us. **Factory AvenueTM is the parent company for The Sassy FactoryTM and occasionally you may receive offers via email or postal mail for either company and it's subsidiaries. Should you decide you no longer wish to participate in these offerings, please contact us, and your name will be removed from our contact list.
Substitutions
We are always on the look out for new and exciting products to offer. Should an item be replaced with a new treasure we have found or an existing item is out of stock, we reserve the right to make substitutions. Any substitution made will always be of equal or greater value. Additionally, during the warm Summer months, gifts containing a large amount of chocolate will need to be shipped overnight. Gifts containing small amounts of chocolate will have the chocolates substituted with temperature-friendly additions.
Security
Our site uses Security Socket Layers (SSL) to encrypt your personal information allowing you to enjoy a safe and worry free shopping experience.
Delivery
We offer hand delivery to the Greater Denver Metro area. Pricing varies by location of the recipient. We can only guarantee same day hand delivery if the order is placed by 10:00 am. Please call or email us with the zip code or cross streets of the delivery destination so that we may give you an accurate delivery fee. Some items may not be available for local delivery. Should you choose an item for local delivery that must be shipped from another location, we will contact you promptly. We will either ship that item to you or you can choose another gift that is available for local delivery. Not all zip codes in the Denver Metro Area may be available for local delivery. You are welcome to call or email us to see if local delivery is available in your zip code. If you are charged a shipping fee during checkout that is not the same as your delivery fee, we will adjust the transaction for you. Please supply a phone number to verify that someone is able to sign for local delivery. There will be an additional charge in the event we cannot deliver on the first attempt.
We will deliver to hospitals and hotels. We do ask that you double check to make sure your recipient has not already checked out and will not be checking out the day of delivery. In the event they checked out prior to our delivery, we will either ship the gift to them or hand deliver it locally to their home for an additional fee.
Shipping
All orders will be shipped the following business day as long as it is in stock and not a custom order, unless you contact us and we make other arrangements. Many of our gifts are created upon receiving your completed order and may take 3-5 days before shipping. Depending on the gift that you ordered, your package will arrive via USPS, UPS or FedEx. Your estimated shipping charges will be calculated for you at check out based on size, weight and destination. Should your actual shipping charges vary, we reserve the right to make any necessary adjustments. If a change needs to be made, we will notify you immediately. Should your item be lost or damaged in transit, all packages are fully insured through UPS / FedEx. Please notify us immediately for damaged or lost items. At this time, we are unable to ship outside of the USA.
Please double-check all information you provide to us for accuracy, especially the ship to address and phone number. We will be charged for incorrect addresses by the shipping company and will have to pass along a charge of $15.00 to you. In addition, if the package is returned to us due to un-deliverability, you will be charged the return shipping charge as well. Please make sure the address is correct prior to your order being sent.
We can ship to military addresses (APO/FPO) in most cases. Please note that there is no delivery confirmation available from USPS and package delivery cannot be guaranteed. Due to uncertain temperatures and shipping schedules when shipping to a military address, we cannot guarantee the quality of perishable products. We recommend a non-chocolate choice in this situation. Please let us know if a gift you are ordering is to be sent to a military address so that we may better calculate shipping charges.
Returns
Your complete satisfaction is important to us. We will gladly exchange your unused items due to a manufacturer's defect if notified within 7 days of delivery/purchase. Please note that we are unable to refund shipping charges. Please save all packaging to help in the process of filing a claim with the shipping company for damages incurred during transit. Due to the nature of our business, we cannot accept returns on worn or used merchandise.
All orders will require a 20% restocking fee if canceled after your purchase has been created plus any charges incurred by us for your cancellation. Any items that have been personalized or are custom cannot be returned.
Payment
At this time we accept Visa, MasterCard, Personal Checks, Cash and Paypal. We will verify your payment method prior to shipping your selection. For any returned check or credit card denial, there will be a $25.00 fee.
Sales Tax
Factory AvenueTM is located in Colorado. Sales tax will be charged on all purchases that ship or are delivered to Colorado.
Agreements & Disclaimers
The use of this site, and the terms and conditions for the sale of any goods and services, is governed by this Online Agreement. By using this site you acknowledge that you have read the agreement and the disclaimers and caveats contained in this site, and that you accept and will be bound by the terms thereof. The information from or through this site is provided "as-is" and all warranties, express or implied, are disclaimed. The information may contain errors, problems or other limitations. Our sole and entire maximum liability for any inaccurate information, for any reason, and user's sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the information received (if any). We are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like). Whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damage. The limitations of damages set forth above are fundamental elements of the basis of the bargain between us and you. We would not provide this site and information without such limitations. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, currentness, completeness, suitability or applicability of the information to a particular situation. All terms and conditions with respect to this site are governed by this agreement. All responsibility and liability for any damages caused by viruses contained within the electronic files of this site are disclaimed. This site contains links to other Internet sites. Such links are not endorsements of any product or services in such cases, and no information in such site has been approved by Factory Avenue. We disclaim any responsibility for any materials on such sites that may be deemed offensive. As such, we maintain this site frequently, though Hackers or persons intending to do harm could enter into this site or into one of our linked sites. Should you find materials deemed offensive, irresponsible or inoperable, please inform us immediately. Notice: Copyright © 2006 - 2010 by Factory AvenueTM. The Sassy Factory is a trade name of Factory Avenue™. GirlsNightOutCO.com, also known as Sassy Girl"s Night Out CO, is the party plan subsidiary and/or division of The Sassy Factory. GirlsNetworkingNightOutCO.com, known as Girl's Networking Night Out, is the social and networking division of Factory Avenue. All text, graphics, audio, design, software, concepts and other works are the copyrighted works of Factory Avenue. All rights reserved. Any redistribution or reproduction of any materials herein is strictly prohibited and punishable by law.
Have a question that was not explained above?
You are welcome to contact us via email at TheSassyFactory@yahoo.com or call us at (303) 451-8185 and we will be happy to answer any questions you may have. |